Art
Q: What art file formats do you accept?
Q: Will my shirt image be as clear as my photograph or printout?
Q: My art skills are lacking, can you help?
Q: Do you charge for artwork?
Q: My logo looks fuzzy when I upload it, will it print this way?
Q: Do you do names and numbers?
General
Q: Do you offer embroidery?
Q: What are your business hours?
Q: What guarantee does your company offer?
Q: What is the least expensive shirt?
Q: What are the quantity price breaks?
Q: Do you charge sales tax?
Q: What happens when I save a design? back to top
Q: What types of textile do you offer?
Q: What if I forgot my login information?
Q: Do you do all the printing in house or do you sub it out?
Q: Do I need to wash/dry my items a certain way?
Ordering
Q: What forms of payment do you accept?
Q: Can I purchase multiple items with the same imprint?
Q: What is the minimum number that I can order?
Q: Do you allow changes to an order?
Q: What are the quantity price breaks?
Q: Can I add different designs to the same order?
Q: Can I cancel my order?
Q: Can I re-order?
Screen Printing
Q: What are the printing areas and sizes?
Q: How many colors can you print?
Q: Can I print outside the boundary box?
Q: How are names and numbers printed?
Q: Do you offer specialty inks not listed in the designer?
Shipping
Q: How does your company ship?
Q: What is the delivery time?
Q: Are there rush services available?
Art
Q: What art file formats do you accept?
A: The preferred format for screenprinting is .eps. A high-resolution jpeg (300 dpi) can also be used. The file format needed for embroidery is .dts.
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Q: Will my shirt image be as clear as my photograph or printout?
A: No. Our process for printing on textiles is at a level of 300 dpi or 1,400 x 1,400 however, cotton as a substrate or print surface does not produce as high of a resolution as photo paper or canvas which we use at PictureCrafters.com . While the color and image quality are good, they are not as crisp or detailed as a photograph. Screenprinted textiles are printed at 55 lpi whereas color pictures can print at upwards of 200 lpi.
Refunds are not given because an image on a shirt doesn't equal the print quality of a photo.
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Q: My art skills are lacking, can you help?
A: A member of our Art Department will review all work submitted for printing. If needed, changes will be recommended. If you are having trouble working out your design, our Art Staff will be happy to guide you through the process.
See FAQ "Do you charge for artwork?" for more detailed information.
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Q: Do you charge for artwork?
A: Coloranywear.com allows you to do your own designing, so there is no artwork charge for work done on the online designer. You may call us for assistance with your design for no charge. If custom artwork is needed, there will be a separate charge for this.
Uploaded art must be high resolution (300 dpi). The Art Staff can work with art of lower resolution, but having them do so will incur a separate art charge, billed at $25.00 per half hour.
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Q: My logo looks fuzzy when I upload it, will it print this way?
A: No, we use low resolution images for proofing. The image that would actually be used to make the screen will be high resolution, therefore your imprint will be high quality.
If you are uploading your own art it must be high resolution (300 dpi). The Art Staff can work with art of lower resolution, but having them do so will incur a separate art charge, billed at $25.00 per half hour.
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Q: Do you do names and numbers?
A: Yes, we do. Please call our custom department, have all your information ready to email (names, numbers and sizes) Names are $5.00 each and numbers are based on the size requested.
General
Q: Do you offer embroidery?
A: Embroidery is offered but not through the web site designer. Please contact us by phone for a quote at 877-532-6567.
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Q: What are your business hours?
A: Our business hours are Monday - Friday 9:00am to 5:30pm EST
Q: What guarantee does your company offer?
A: Our guarantee: your product will look like what you designed online and be without material flaw, or we will refund your money.
If a refund is in order, you will need to contact us within 24 hours of receiving your product.
REMEMBER:
In the event changes in a design are necessary, due dates may have to be moved forward. Rush charges will not be refunded if a Rush delivery is not met due to design changes.
Four-color process art on textiles does not look exactly like art printed on paper. See FAQ: "Will my shirt image be as clear as my photograph or printout?"
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Q: What is the least expensive shirt?
A: The least expensive t-shirt would be a white shirt with a 1-color design.
Pricing is based on the following factors:
* shirt style and color
* number of colors and locations printed on the shirt
* quantity of shirts ordered
To keep costs low we recommend
* ordering larger quantities
* ordering white garments rather than colors
* printing on fewer locations
* printing fewer colors
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Q: What are the quantity price breaks?
A: Discounts are given at each of the following quantities. 2 pieces is the minimum (Full color digital only)
* 12
* 24
* 36
* 48
* 60
* 72
* 144
* 288
* 500
* 1,000
* 5,000
* 10,000
* 99,999
Q: Do you charge sales tax?
A: Sales tax is charged only on orders shipped to a Kentucky address.
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Q: What happens when I save a design?
A: A saved design can be accessed via Customer Login and can have changes made to it. Saving your design does not obligate you in any way.
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Q: What types of textile do you offer?
A: Most of our t-shirts, sweatshirts, etc are offered in 100% cotton and 50/50 cotton/polyester blend. Not all colors are offered in both types of material. Heathered colors that are listed under 100% cotton are blends ranging from 90% to 99% cotton.
Q: What if I forgot my login information?
A: Email your request to support@Coloranywear.com and we'll supply it to you.
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Q: Do I need to wash/dry my items a certain way?
A: No all items are direct printed and should not be effected.
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Q: What if my t-shirts do not fit?
A: Once your garment has been printed it can not be returned. Please be very thorough in placing your sizes.
Ordering
Q: What forms of payment do you accept?
A: Online payments are handled through Visa, MasterCard, American Express, Discover. Orders are processed securely using Authorized.net. Purchase Orders (P.O.'s) are accepted but are reserved for qualified organizations such as schools, government agencies and large corporations. Purchase Orders must be verified and therefore can only be placed by phone.
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Q: Can I purchase multiple items with the same imprint?
A: Yes. For example both red long sleeve t-shirts and black sweatshirts could be ordered with a white imprint. If you wanted a different ink color on each type of textile, there would be a $20 charge for the ink color change. Quantity discounts apply for the total order (e.g. 12 of one type of textile and 12 of a different type would receive pricing for 24). If your shirts have different images (artwork or text) then they would need to be ordered separately.
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Q: What is the minimum number that I can order?
A: Full color printed garments 1 piece Screen printed t-shirts - 6 piece, Embroidered shirts – 6 pieces, Full color 300 dpi printed signs - 1 piece.
Please call for any special circumstances or requests.
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Q: Do you allow changes to an order?
A: Once placed, an order is final and can not be changed. This policy exists because of workflow issues involving textile stock, screen supplies, and scheduling press time. Our printing is done in-house, and as soon as an order is placed it goes into production. Please make sure your order is exactly the way you want it before ordering.
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Q: What are the quantity price breaks?
A: Discounts are given at each of the following quantities: 2, 6, (Full color digital only) 12, 24, 36, 48, 72, 144, 288, 500, 1,000, 5,000, 10,000, 99,999
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Q: Can I add different designs to the same order?
A: No. Each design makes up a separate order. You may put a single design onto different types of textiles and use different colors of ink all within the same order (and receive quantity pricing).
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Q: Can I cancel my order?
A: No. Cancellations are not allowed due to the speed with which work begins. Our printing is done in-house and work concerning screens, artwork, and textiles begins upon placement of an order. Once placed, an order is final.
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Q: Can I re-order?
A: Yes. Contact customer support with you login name and we'll look up prior orders and assist you with the re-order.
Screen Printing
Q: What are the printing areas and sizes?
A: Adult full front or full back: maximum 13" wide by 13" tall. Ladies and Youth full front or full back: maximum 11" wide by 12" tall. Left or Right Crest (pocket area): maximum 4" wide by 4" tall.
If you have special requirements regarding image size, you can leave instructions in the Design Notes section of the Save Design screen.
See "Can I print outside the boundary box?" for other locations.
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Q: How many colors can you print?
A: We utilize full color printing, which allows a full spectrum of colors and can be used on any quantity of shirts. The maximum number of colors available for spot color designs is six.
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Q: Can I print outside the boundary box?
A: Currently, printing outside the boundary box is not possible. But the capacity will be online soon that will allow for printing in non-standard locations. Keep checking in!
Sleeve prints are possible, but not via the online designer. Please call us when placing your order to arrange printing on a sleeve.
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Q: How are names and numbers printed?
A: Names and numbers are also cut from vinyl and heat pressed onto your shirt. Vinyl letters and numbers are the industry standard for teams/groups that require a variety of individual names/numbers for their order.
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Q: Do you offer specialty inks not listed in the designer?
A: Yes, we offer a wide variety of specialty inks. We offer glitters, shimmer, holographic, glow in the dark, and fluorescent.
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Shipping
Q: How does your company ship?
A: We ship exclusively with UPS. Remember, shipping is free in the United States and Canada.
NOTE: We are not responsible for delays in delivery by UPS for reasons of their choosing (e.g. adverse weather conditions). Refunds will not be offered if UPS does not meet their delivery responsibilities.
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Q: What is the delivery time?
A: You can choose from Regular delivery or Rush, with Rush service adding an extra 25% to your total.
Delivery dates for Regular and Rush are shown on both the website homepage and on the checkout page.
NOTE: We are not responsible for delays in delivery by UPS for reasons of their choosing (e.g. adverse weather conditions). Refunds will not be offered if UPS does not meet their delivery responsibilities.
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Q: Are there rush services available?
A: Yes for a 20% additional fee to the total of the order we can have you your order in 5 days. Selected styles will not allow rush services please contact support at 877-53-COLOR to confirm rush is possible. If you forget to call a email will be sent to you confirming or deny this service.
